The one job that singlehandedly taught me how to best relate to people, and thus, distinguish myself from the rest of the pack, was waitressing at the country club during highschool and college.
I’ve taken that valuable lesson with me to every position since then. Before you shake your head and dismiss this post, allow me to explain.
Those hungry members taught me a very Simple Truth:
We all want to be SEEN, HEARD, and UNDERSTOOD.
Think about the last time you were at a restaurant. You were seated at your table. And waited. Waited for your server to acknowledge your presence. After what seemed like an eternity, when no one showed up, you started to look around, perhaps you tapped your fingers or started to swing your leg—whatever it is you do when you’re hungry and tired of waiting.
You became increasingly agitated, impatient, and irritated that no one acknowledged you. Got the picture? We’ve all been seated at that table—waiting.
Here’s the Simple Truth I learned that was a game changer:
When I greeted my table with a breadbasket, glasses of water, and told them I’d be back in ten minutes to take their order—they were fine. Why?
By simply bringing them bread and water, I conveyed I SAW them, and I managed their expectations—that I’d be back.
I’ve applied that simple lesson to every position I’ve held since my waitressing days.
And, I’ve distinguished myself from my peers as someone who sees, listens, and strives to understand others.
The fact is, most people don’t make the time to SEE each other. With heads down texting or Facebooking you can’t possibly see anyone.
Forget about being HEARD. The young, and not so young, have their ear buds in.
And, as for being UNDERSTOOD—well, with heads down and ear buds in, that simply can’t happen.
So, if you want a Simple Tool to distinguish yourself from the pack, make it a priority to look people in the eye and truly see them. Wait. Wait before you speak. Count to three and just pause before you respond. And, even if you don’t understand what someone is trying to say, simply tell them, “I want to understand you.” Then, just allow the person to take in that you see him and you’re listening—by meeting those two basic needs, you’ll convey that you want to understand him.
The Simple Truth is we all want to be SEEN, HEARD, and UNDERSTOOD. Make the effort to apply this Simple Tool to all of your conversations today. It will be a game changer and you will distinguish yourself from the rest of the pack.
You’re Invited to the online Mindset and Methods Summit
If you’re looking for Simple Tools and Solid Advice from a vast array of experts to help you grow your business and build awareness in your life, this online summit is for you. Simply log on and learn from the comfort of your own home.
REGISTER TODAY for this FREE Summit.
I will be speaking on Friday, June 30th